The objective of this procedure is to provide a member/breeder who has any grievance with the society an opportunity to have the grievance examined and resolved at the earliest practical moment and at the most local level possible. While the matter is being considered under this Procedure, the operation of the Society cannot be interrupted. The person(s) raising the matter shall continue to comply with the rules of the Society during the course of the examination of the matter in question. By so doing he/she will not create any precedent nor will his/her membership of the Society be prejudiced in any way in relation to the matter being processed. The procedure to apply shall be as follows: Stage 1 To resolve a complaint, it is recommended that the member/breeder contact the Registration & administration section of the Irish Aubrac Breed Society. In most cases the complaint will be resolved at this point. The Society’s office will respond as soon as reasonably practicable but, in any case, within 30 days of receiving the complaint. Stage 2 If the member/breeder is not satisfied with the response at Stage 1, he/she may direct the complaint to the Secretary of the Society. Complaints at this stage must be made in writing to the Secretary, outlining the complaint and making it clear that stage 2 of the complaint’s procedure is being invoked. The Secretary will acknowledge receipt of the complaint as soon as is reasonably practicable. He/she will liaise with the member/breeder in relation to the complaint to obtain additional clarification where necessary and respond in writing once the matter has been fully investigated. It is expected that the complaint would be investigated within 30 days. Stage 3 If the member/breeder is unhappy with the response at Stage 2, he/she may refer the complaint in writing, to the Chairperson, c/o Irish Aubrac Breed Society Ltd., DearPark, Carrick-on-Suir, Co. Tipperary. The Chairperson will liaise with the member/breeder if deemed necessary in relation to the complaint and respond once the matter has been fully investigated. The Chairperson may refer the matter to the Society’s Council or a subcommittee of Council for its consideration. It is expected that the complaint will be investigated within 30 days. If, however the Chairperson refers the matter to the Society’s council or a subcommittee of Council the matter may take longer but would in most instances be dealt with within 40 working days. The member/breeder will be allowed to make both written and an oral submission on the grievance to the body appointed to investigate the matter. The outcome of the investigation will be corresponded to the member in writing. Stage 4 Any dispute that remains unresolved may be pursued by invoking provisions under the Rules and Articles of Association of the Irish Aubrac Breed Society Ltd. i.e. Rule 68, Arbitration. Details of these provisions can be obtained by contacting the Society Secretary. 7. Appeal A member who wishes to appeal a decision of Council, they may appeal to a separate appeals committee independent of Council. The appeals committee may co-opt individuals with relevant expertise to assist with the appeal. Writing to the Secretary or Chairperson can activate such an appeal. An appeal can be activated by contacting the chairperson or by writing to a member of the appeals committee directly. The member will then be invited to arbitration with the appeals committee. Contact information for the appeals committee is available on the Aubrac website. The committee will examine the case in depth before presenting their findings and recommendations to the council. In the case of an unsatisfactory outcome for the member – the member may invoke provisions under the Rules and Articles of Association.